Talking to custumer

May, 18th 2016

"Talking to Custumer"

1) Means of Transport

• Cruiser: Crucero
• Ambulance: Ambulancia
• Train: Tren
• Coach: Auto Bus Turístico
• Ferry: Transbordador
• Helicopter; Helicóptero
• Fire-engine: Camión de Bomberos
• Scooter: Moto
• Sailboat: Velero
• Lorry: Camión
• Airplane: Avión
• Lifeboat: Bote Salvavidas
• Canoe: Canoa
• Van: Furgoneta
• Jeep: Todo terreno
• MotorBike: Motocicleta
• Truck: Camión
• Hot air balloon: Globo Aerostático
• Yacht: Yate
• Jetski: Moto de Agua
• Tram: Tranvía
• Car: Auto
• Bike: Bicicleta
• Underground: Metro

2) Expressions to learn

Could you tell us how to get there?

It would be a good idea to go on..

Why don´t you leave your car here?

It's much more convenient.

Avoid travelling between ... and... in the afternoon.

You could take the train from..

How about taking the underground to ... them the... ?

Take the distric line to... then change to the...

3) How can i get to?

Give Recomendations:

Take a..

You Should..

You Must..

You have to..

It's a good idea..

Why don´t you..

4) Activity "Language check"

Look at these examples showing the form of the verb which follow expressions used to recommend, suggest and advise.

It would be a good idea to (Take)

Why not (Taking) the ferry ?

I'd recommend (Taking)..

Your best option is to (Take)...

You can/could (Take)

How about (Taking)...?

In my opinion, the best way to (Get to)..

Underline the correct alternative.

1. It would be a good idea visit/to visit/ visiting the cathedral in the evening.
2. You could take /taking/ to take the cable car to the top of the mountain.
3. In my opinion, the best way to see/ seeing/ see the harbour is by boat.
4. I'd recommend to buy /buy /buying a strip of tickets.
5. Why not go / to go / going by riverboat?
6. You can take / to take / taking the bus - it stops opposite the hotel.
7. Your best option is to rent / renting / rent a car.
8. How about to visit / visit / visiting the old town?

Food Service

May, 4th 2016

"Food Service"

Expressions to learn:

• It doesn't contain any nuts.
• It consist of  a selection of different types of seafood..
• What can you recommend for the main course?
• The sea bass is fresh in today.
• It's made from onions,..
• Is everything all right with your meal?
• Could we have another bottle of..?
• And a little more bread, please.
• Centainly, i'll get you some.

New Words to use:

• Aparagus: Espárragos
• Breast of Chiken: Pechuga de Pollo
• Chilli: Aji
• Compote: Comporta
• Fresh: Fresco
• Frothy: Espumoso
• Goat's Cheese: Queso de Cabra
• Mango: Mango
• Mix: Mezcla
• Pistachio: Pistacho
• Salsa: Salsa 
• Sea Bass: Bacalao /Mero
• Selection: Selección
• Stewed: Estofado
• Tart: Tarta

How to be a Waiter?  "Step by Step"

1) Approach your table with a smile and a greeting. 

• Introduce yourself and say your name clearly. 
• "Hello, nice to see you. My name's
• Here is/are your menu(s). 
• Would you like to start off with a refreshing beverage from our bar?

2) Take the order.

•  If children are present, ask for their beverages first, followed by ladies and then gentleman all following the left to right order.

3) When the main course is served, always ask, "May I get you anything else?

• Give them a second to think about it. Check back again within five minutes with, 
• "Are you enjoying everything?" 
• Ask specifically about the host's dish: "How is your Steak?" 
• Listen to their response and read their body language.
• Resolve the problem and offer apologize.
• Offer more wine.

4) Clear any of the plates from the current course as soon as it is obvious the customer wants them to be removed

• You can do ask like: May i take this? / These for you?

5) When the main course is cleared

• If the main course is finished you can ask. Would you like to see the dessert menu?

6) Take their payment.

• Never ask if they want change or assume that the change is for your tip.
• Say phases like: It's been nice to see you!
• Hope to see you again soon!

Serving Drinks

April, 27th 2016

Serving Drinks

Main Aim:

Use Vocabulary related to drinks and 

berverage in simulated interactions.

Types: 

1. Alcoholic: Wine, Beer, Whisky, Mojito
2. Non Alcoholic:Water, Juice, Energy Drinks, Coffee, Tea, Soda.

Vocabulary

• Beer:

Light

Lager

Bitter

Draught

• Wines:   

White

Rosé

Sparkling

Red

Sweet

Magnum

Dry

Full-Bodied

• Spirits:

Double

Single

Mixer

On the rock

White

• Non-Alcoholic:

Sparkling

Still

Soft Drink

Fizzy

Expression to learn:

Can we start a tab behind the bar?

Who ordered this?

Excuse me. Where are the toilets?

Just down the stairs on the drinks.

You've got five minutes to drink up.

So that's...is that right?

Do you have ID?

Mind Map 

"Alcoholoic - Non Alcoholic Drinks"